Customer Service Consultant Enid OK
918-808-5872
Norman, OK
(405) 201-2831
Mustang, OK
918 409-0028
Tulsa, OK
Customer Service Consultant
Posted by : Steven Klein
1. Honestly evaluate your needs--with another company's product-and determine how well you were served.
Call your computer manufacturer and ask about a feature that you don't quite understand. Call your local hardware store and ask about purchasing windows. Find something in your life for which you need service from a company, and see how well you are treated. In cases where you are well-treated, note the experience and why it was pleasing. In frustrating situations, assess the factors that raised your ire. Now put those same challenges to your own company's service ...
2. Be your own customer.
Be honest about the experience that your customer has with your company. Call the 800 number with a tough problem in mind. Send an e-mail with a tough question (but one that the company should be able to answer). Ask the company's automated agent (or search-able FAQ) a question. Were you well served by the company in each case? How long did each service channel take to resolve your problem.
3. Recognize that speed is valuable.
Notice how long it took (and typically takes) for you to get a response from an e-mail support system (in many casesthe only avenue for support offered by a company). Recognize that people have problems now, and expect them to be fixed now. And recognize how frustrating it is to receive an answer in a day or two. Seek out solutions thatcan provide your customers with immediate answers. ...
Click here to read the rest of this article from Computer User
Dates: 5/19/2013 - 5/19/2013
Location: 100 North University Drive (200 Constitution Hall)
Edmond, OK
View Details