Finding Ways to Help Franklin Park IL

it's easy to see why software development companies seem to skimp onthe dollars and focus on getting the product out the door once the product codeis finalized. Until it's shipping, any software product is a financial liabilityrather than a source of revenue.
Cashier Live
(877) 312-1750
8609 West Bryn Mawr Avenue
Chicago, IL
Comvigo, Inc.
 312-278-1115
15W675 82nd Street
Burr Ridge, IL
Technical Doctor, Inc
630.433.7453
1040 W. Adams St.
Chicago, IL
Advizor Solutions
(312) 255-8044
445 West Erie, Suite 211
Chicago, IL
Liveadmins LLC
1-877-771-6067
500 North Michigan Avenue Suite 300 Chicago, IL, 60611
Chicago, IL
InterraIT
(630) 873-3525
Two Mid America Plaza
Oakbrook Terrace, IL
IFS
888-437-4968
300 Park Boulevard, Suite 555
Itasca, IL
StrategicSytems International
+1.847.424.2497
820 Davis Street,
Evanston, IL
Ultra Consultants
(312) 245-2777
415 East North Water Street, Suite 2706
Chicago, IL
POGEE Systems & Technologies
(708) 267-7635
10448 S. Pulaski Road
Oak Lawn, IL
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Finding Ways to Help

Posted by : Molly W. Joss

Providing high-quality and truly useful documentation is part of the soft cost of software development. It's difficult to prove that poorly written or incomplete documentation costs the company money, while it's abundantly apparent that the documentation development does cost money.

Thus, it's easy to see why software development companies seem to skimp on the dollars and focus on getting the product out the door once the product code is finalized. Until it's shipping, any software product is a financial liability rather than a source of revenue.

You don't have to be a financial wizard, though, to realize that well written, well-organized documentation can help reduce support costs and result in a happier customer.

After all, one of the first places a customer will turn to for help with a question is the help system or the printed documentation that came with the software. Companies have a chance to make a good first impression by delivering first-rate documentation.

It's not just software companies that need to deliver helpful documentation to their customers--not when almost every company on the planet has an intranet or Web site today. Help files that give information about a site and its contents are a must for anything more than bare-bones collection of information, whether it's a private or public collection.

Software companies can develop well-organized documentation if they usehelp-authoring software tools. (These tools can...

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