Help Desk Jobs Sioux Falls SD

Posted by : Molly Joss

Help-desk jobsOnce you get a job as a support person for a help desk, you should start thinking about working towards a certification.

Dear Molly: I am working as a customer service representative and am looking for a way to break into the computer field. I don't really want to become a programmer or network technician. I like working with people and helping solve their problems. A friend of mine said something about becoming a help-desk person. What does a help-desk person do? How can I find out more about it?

Molly says: Your work aptitudes fit right into the qualifications for a help-desk person. Someone who works a help desk helps end users sort out their computer problems, usually by telephone. Your caller may just need you to listen to a description of symptoms and respond with step-by-step guidance on how to fix a common problem, or they may need your expertise to help sort out much more complicated problems.

With your background in customer service, you will have a much better shot at getting a help-desk job than you might think. You may have to learn more about how computers operate, but much of what you need to know you can learn during on-the-job training. Once you get a job in the field, you should start thinking about working towards a certification.

Click here to read the rest of this article from Computer User