Panning for Gold - You Can Have Onsite Expertise without Even Knowing It Pierre SD

Posted by : Michael Finley Expertise management featurehed: Panning for golddek: Expertise management turns the training concept inside-out.dek: You can have onsite expertise without even knowing it.

Conventionally, the training role of human resources departments has been about planting knowledge into employees' heads. You hire people to do the job; you train them in basic and intermediate skills; and you sit back and let the newly trained workers put the knowledge to work. It's a good system. But a contrary approach to knowledge management is emerging, one that seeks to identify knowledge that employees already have, and to deploy that knowledge in order to win new customers, improve cycle times, and create new businesses. It's called expertise management.

Say you're personnel manager for ABC, a financial services corporation. A sales manager has brought you a challenge that could mean millions of dollars in new revenue for the company. XYZ Co., a major customer, wants to create a rollover service for new employees, allowing them to convert retirement funds from previous jobs into ABC's fund family. Problem: XYZ is scattered across 18 countries, with language barriers and different regulations governing international transactions in each. How soon can you create a service bureau to solve this problem?

Conventional thinking would have you get on the phone, make several dozen calls until you locate a training firm that has experience in international fund ...

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