Save the IT Department by Linking Budget Cuts to Decreased IT Services Pierre SD

Posted by : Info-tech ljensen@infotech.com | Thu, Oct 8 2009 | 10:10:30
Tags : Budget Cuts,IT department,SLAs,IT,MTBF  

Enterprises buckling down on spending will target projects and freeze hiring, but for many IT departments the cuts won't stop there. To avoid debilitating hatchet-like cuts, IT must learn to manage service levels and communicate the consequences of IT budget decreases on business services.

Executive Summary

The IT department whose role was vaguely described as keeping the lights on must now work with the business to identify exactly whose lights should remain on, and how bright those lights need to shine.

This research note will examine:

∗ The role service level management will play in budget cut scenarios.
∗ Challenges in relating real budget savings to the management of IT services.
∗ Recommendations for IT service level reductions.

Proactive evaluation of Service Level Agreements (SLAs), increased resource flexibility, and improved communication with the enterprise about budget cuts will demonstrate a higher level of accountability for IT spending and facilitate the reduction of service cuts.

Optimization Point

Those I...

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